Contact Us

Fairmont Empress is located on Victoria’s sparkling Inner Harbour. Known as Canada’s Castle on the Coast is the ideal starting point to explore Vancouver Island’s stunning natural beauty.

Call Us Toll Free (Room Reservations only):

+ 1 866 540 4429
[email protected]

TEL + 1 250 384 8111
FAX + 1 250 381 4334

For press and media collaboration enquiries please contact:

Lisa McPhail | Director, Public Relations
[email protected]

Amie Tymofichuk | Marketing Manager
[email protected]

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Getting Here

Driving Directions

If you are arriving via BC Ferries Swartz Bay terminal, you will automatically join Highway 17 as you drive off the ferry. Stay on Highway 17 for approximately 33km until you reach Downtown Victoria. Highway 17 will turn into Blanchard Street, which will turn into Belleville Street. Turn right onto Government Street and you will arrive at Fairmont Empress.

The Seattle to Victoria Clipper ferry ride connects the United States with Vancouver Island. The Victoria Clipper ferry ride to Victoria takes 2 hours and 45 minutes, traveling direct between Pier 69 in downtown Seattle and the Belleville Terminal in downtown Victoria, BC’s Inner Harbor.

Air Travel Directions

Victoria International Airport (YYJ) is located 16 miles (26 km) from Fairmont Empress. Travel time by car is approximately 24 minutes. Alternatively, there is a shuttle service, run by Lucky to Go shuttle.

If you are driving from the airport, simply follow signs for “Victoria”. The airport is located just off of Highway 17, which will take you directly into the heart of Downtown Victoria and to Fairmont Empress.

Travelling between Downtown Vancouver and Downtown Victoria has never been easier than with Helijet. The Helijet terminal is located approximately one mile (1.6km) from Fairmont Empress, and is accessible via taxi or Helijet’s shuttle service.

Loyalty club members who are guests of Fairmont Empress and/or Fairmont Waterfront are eligible to receive a 15% discount on Helijet flights. Members will need to quote their ALL Accor Live Limitless membership number, as well as their hotel confirmation number when booking flights. For questions or assistance, please contact our Concierge.

The Harbour Air and Kenmore Air float plane terminal in Victoria is located across the street from Fairmont Empress, along the Inner Harbour. The terminal is located approximately a five minute walk away. Alternatively, taxis are also available.