• brightly-lit hotel lobby with gold accents

Guest Services

Fairmont Empress is proud to offer an array of guest services.

The hotel has a list of reputable and certified babysitting services available while staying at Fairmont Empress. Please note these services are provided by a third party company.

For information and reservations, please contact Royal Service at 250 384 8111.

Bellmen are located in the reception lobby of the hotel. They will be happy to assist with porterage, luggage storage and may provide assistance in transporting luggage to many arrival and departure points within the downtown core.

Victoria is one of Canada’s most cycling-friendly cities with its beautiful scenery and temperate climate, making it a year-round cycling destination.

The hotel is pleased to provide the following bicycle services:

  • Transportation – most transportation links between Vancouver or Seattle and Victoria provide access and assistance with bicycles, including BC Ferries and the Victoria Clipper. Contact your transportation provider for more information on bicycle access to Vancouver Island and Victoria.
  • Trails – a variety of trails for bicycles are located in close proximity to the hotel, including the Galloping Goose Trail and Beacon Hill Park.
  • Fairmont Empress bicycles – Bicycles are first come, first serve with a limited amount of bicycles onsite. Please inquire with our Concierge for details.
  • Rentals – Rentals are located in close proximity to the hotel. Please contact the Concierge for more information.
  • Storage – the hotel provides a limited amount of bicycle storage for guests. Please contact the Concierge for more information.

Our dedicated Concierge are available in the Reception Lobby and would be delighted to assist with all your needs pre-arrival and while staying at Fairmont Empress.

Whether arranging dinner reservations, theatre tickets, or providing directions to major attractions, we are here to offer the luxury service that you have come to expect at Fairmont.

Private Concierge services are available to guests staying on the Fairmont Gold Floor. Click here to learn about the exclusive benefits and privileges of staying on Fairmont Gold.

For further details, please contact us at [email protected].

The Housekeeping Team at Fairmont Empress are pleased to provide cribs, rollaways, bed boards and other specialty items based on availability. They also handle all requests for lost and found items. Twice daily housekeeping or turndown services are also available upon request.

Fairmont Empress is pleased to provide high-speed internet access in all our guest rooms, public spaces, and meeting rooms.

The charge for guest room internet service is CAD $14.65 including taxes. Accor Live Limitless loyalty program members receive complimentary internet service. The program is free to join.

Fairmont Empress provides an onsite Business Centre for your convenience.

Same-day dry cleaning and laundry services are available daily. Laundry bags and price lists are located in your guest room closet. In order to guarantee same-day delivery, items must be ready by 8am for return by 2pm.

Winston waived pet fees at the hotel. Pets stay free!

We understand your cat or dog is an important part of your family, and so we are delighted to provide some comforts of home. Guests intending to bring their pet to stay with them should familiarize themselves with our Pet Waiver Form, which must be signed upon checking-in

Fairmont Empress pet amenities are available on request, and include bed basket, food and water dishes, dry food, bottled water, treats, pet waste disposal bags, and litter boxes. These amenities are subject to availability, and are available through the Housekeeping Department.

For your pet’s safety, we require pets not be left unattended in your guest room. Please contact our Concierge in advance to make arrangements if you require a petsitter while staying with us. While travelling through the lobby or public areas, pets must be carried or on a leash.

Certified Guide Dogs are always welcome and exempt of charges.

Please see our Pet Friendly page for more details.

Fairmont Empress has three accessible rooms with door frames that have ample room for wheelchair access. These bathrooms have grab bars and adjustable shower heads. Wheelchairs are available for guests’ use inside the hotel.

Fairmont Empress is also pleased to have rooms for well suited for the hearing impaired. These rooms feature portable closed converters for the television and alert strobe lights over the doorways.

For more information, please contact the hotel at 250-384-8111.

Valet Parking

Guests can self-park for $35 per night. This rate includes in-and-out privileges until 4:00pm on your check out date. Valet parking is available for $49 per night.

Trailer Parking

Fairmont Empress is pleased to provide some options for over-height, recreational vehicles or trailers.

Amenities for every occasion, enjoyed from the comfort of your beautifully appointed guestroom. Check out our Hotel Amenities.