WELCOME LETTER
ACCOR LIVE LIMITLESS
Enjoy a complimentary welcome drink on us! Join our ALL Loyalty Program for recognition, benefits such as premium Wi-Fi and more! Sign up here: ENROLL NOW
Dear Valued Guest,
Welcome! Thank you for choosing Fairmont Empress as your home away from home. As our loyal guest, we appreciate you entrusting us with your care and safety. As you get settled into your room a few important notes:
WIFI
Basic Wi-Fi is complimentary for all of our valued guests. Please select ‘FAIRMONT’ in the options. If you are not an ALL member, please leave your name and room number blank and use passcode access. Password is Empress1908
DINING
THE BENGAL – Located in the south wing.
Breakfast: 6:30am-11:00am daily
Dinner: 5:30pm-9:30pm daily
Q AT THE EMPRESS
Under renovation from January 5, 2026 onwards.
LOBBY BAR
11:00am – 11:00pm daily
TEA AT THE EMPRESS
11:00am – 2:00pm daily
A grand tradition for over a century, we have served England’s most beloved ritual of Afternoon Tea to famed royalty, celebrities and dignitaries alike. Reinvigorated in our timeless, sophisticated Lobby Lounge, Tea at the Empress will continue this quintessentially Victoria experience. Reservations highly recommended.
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IN-ROOM DINING
Breakfast 6:30am-11:00am
Lunch and Dinner: 11:30am-11:00pm
Delicious food, delivered right to your room. Choose from an extensive selection of comfort foods, tasty light meals and signature gourmet dishes.
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HOUSEKEEPING SERVICE
Housekeeping will be servicing your room daily, however should you prefer not to receive this service please contact Royal Service by dialing “0”. Please note this service is available from 8:00am-5:00pm.
In our effort to cut down on plastic usage, we do not place water bottles in guest rooms. The water from the tap is potable and safe to drink. However if you may require water bottles, they are available upon request on a complementary basis.
Dry cleaning is picked up daily at 8:00am and will be returned the same day by 4:00pm. This service is not available Sundays and Statutory Holidays.
HEALTH CLUB & SPA
- Our Fitness Center is open 24 hours a day (Locker room and sauna closed for annual maintenance)
- Our Pool is open from 5:00am – 11:00pm (temporarily closed for annual maintenance)
- Fairmont Spa is open daily from 9:30am – 6:00pm Sunday to Thursday & 9:30am – 7:00pm Friday to Saturday (closed January 12-15th)
*Please note times are subject to change.
EXPERIENCES MAGAZINE
• Our exclusive Experiences Magazine offers a look inside our historic hotel, along with a curated guide of the very best of Victoria. Your complimentary guide can be found in your guest room, or view the digital version now!
PET POLICY
• Pets are not permitted in the Health Club, Pool Deck, or Restaurant, with the exception of Registered Service Dogs
• Any damages caused to furnishings or carpet will result in damage fees. Fees will be based upon repair costs and start at $50
• Unattended pets placed into the care of a Pet Sitting Service will be charged a rate of $40 per hour.
DEPARTURE
Checkout is available via email ([email protected]), text message (+1 604 239 9017), telephone (dial ‘0’ from your guest room) or television (via ‘account review’ on the welcome channel).
SAFETY PROTOCOLS
Fairmont Empress’ top priority is the safety, security, health and wellbeing of our guests, employees and local British Columbians.
We kindly ask that you have your room key visible when entering the front door. This will identify you as a registered guest and will help you avoid delays. For the safety and security of our guests and colleagues, the front doors will remain locked between 12:00am – 5:00am; there will be a doorbell for re-entry during these hours.
Sincerely,
Dan McGowan
General Manager