WELCOME LETTER

ACCOR LIVE LIMITLESS
Join our ALL Loyalty Program for recognition, benefits such as premium Wi-FI and more! Sign up here: ENROLL NOW

Dear Valued Guest,

Welcome! Thank you for choosing Fairmont Empress as your home away from home. As our loyal guest, we appreciate you entrusting us with your care and safety. As you get settled into your room a few important notes:

WIFI
Basic Wi-Fi is complimentary for all of our valued guests. Please select ‘FAIRMONT’ in the options. If you are not an ALL member please leave your name and room number blank and use passcode access. Password is Empress1908

DINING

Q AT THE EMPRESS | 6:30am – 11:00am for breakfast service, 5:30pm – 9:00pm for dinner service
Led by the culinary direction of Executive Chef Morgan Wilson, Q at the Empress showcases the best of British Columbia’s farmers and artisans, utilizing locally sourced and seasonal ingredients that pay homage to the fresh and abundant flavours of the Pacific Northwest. Dinner reservations recommended.
view website

Q BAR | Friday & Saturday from 11:30am – 12:00am, Sunday to Thursday from 11:30am – 11:00pm, live music every night 6:00pm – 10:00pm
Q Bar is home to inspired cocktails, artisan beers and locally crafted Empress 1908 Gin. Q Bar is the perfect place to create new memories and celebrate day or night. Walk-in only.
view website

AFTERNOON TEA | 11:00am – 2:00pm
A grand tradition for over a century, we have served England’s most beloved ritual of Afternoon Tea to famed royalty, celebrities and dignitaries alike. Reinvigorated in our timeless, sophisticated Lobby Lounge, Tea at the Empress will continue this quintessentially Victoria experience. Reservations highly recommended.
view website

SUNSET SIPS | Seasonal Closure – Re-Opening in April
A new evening cocktail and culinary experience that offers an intoxicating new twist on tradition. Sunset Sips offers a new elevated nightlife option for the City of Victoria. Reservations recommended.
view website

THE VERANDA | Friday to Sunday from 1:00pm – close until February 18 – Re-Opening in May
Overlooking the sparkling Inner Harbour, gather around the fire to roast marshmallows, enjoy seasonal hot beverages and indulge in the finest cheese or chocolate fondue. Outdoor heaters keep this relaxing space toasty warm and blankets are provided.
view website

IN-ROOM DINING | 24 hours (limited menu from 11:00pm-6:30am)
Delicious food, delivered right to your room. Choose from an extensive selection of comfort foods, tasty light meals and signature gourmet dishes.
view website

HOUSEKEEPING SERVICE
Housekeeping will be servicing your room daily, however should you prefer not to receive this service please contact Royal Service by dialing “0”. Please note this service is available from 8:00am-5:00pm.

In our effort to cut down on plastic usage, we do not place water bottles in guest rooms. The water from the tap is potable and safe to drink. However if you may require water bottles, they are available upon request on a complementary basis.

Dry cleaning is picked up daily at 8:00am and will be returned the same day by 4:00pm. This service is not available Sundays and Statutory Holidays.

HEALTH CLUB & SPA
 Our Fitness Center is open 24 hours a day
Our Pool is open from 5:00am – 11:00pm
The saunas are open and are located within the Health Club change rooms
Willow Stream Spa is open daily from 9:30am – 7:00pm
view website

PET POLICY
Pets are not permitted in the Health Club, Pool Deck, or Restaurant, with the exception of Registered Service Dogs
Any damages caused to furnishings or carpet will result in damage fees. Fees will be based upon repair costs and start at $50
Unattended pets placed into the care of a Pet Sitting Service will be charged a rate of $40 per hour.

DEPARTURE
Checkout is available via email ([email protected]), text message (+1 604 239 9017), telephone (dial ‘0’ from your guest room) or television (via ‘account review’ on the welcome channel).

SAFETY PROTOCOLS
Fairmont Empress’ top priority is the safety, security, health and wellbeing of our guests, employees and local British Columbians.

We kindly ask that you have your room key visible when entering the front door. This will identify you as a registered guest and will help you avoid delays.

For the safety and security of our guests and colleagues, the front doors will remain locked between 12:00am – 5:00am; there will be a doorbell for re-entry during these hours.

Sincerely,
Dan McGowan
General Manager