PROTOCOLS TO KEEP YOU SAFE
WELCOMING, SAFEGUARDING AND TAKING CARE OF OTHERS IS AT THE VERY HEART OF WHAT WE DO AND WHO WE ARE
We are thrilled to welcome back our community, friends and family to Canada’s Castle on the Coast and continue to deliver impeccable service, delectable culinary experiences, and the attention to detail our guests have come to know, trust and expect of Fairmont Empress. Our top priority remains the safety, care and wellbeing of our guests and colleagues. As we navigate through this unprecedented moment in our history, we remain deeply committed to the wellbeing of our Fairmont Empress family.
Guests will receive a contactless temperature screening upon arrival. Masks are required to be worn in all public areas and when physical distancing cannot be maintained. We have increased the frequency of cleaning and disinfecting with EPA-registered
chemicals, proven effective in preventing the transmission of COVID-19, with special attention given to high-touch points. Public areas have been rearranged to facilitate physical distancing, hand sanitizer stations have been placed in high traffic areas, floor decals and signage will guide guests to practice physical distancing and our elevator capacity limit has been revised.
We’ll curate a safe, exceptional dining
experience you can enjoy with confidence. We’ve increased the frequency of cleaning and disinfecting, added the use of masks by our colleagues and new menu presentation protocols. We have also introduced new service processes to reduce contact with food and service equipment. We are committed to provide you with a dining experience you can enjoy with confidence. For current dining venue hours and offerings, please click here.
Our spa offerings have been modified to allow for social distancing between guests, with appointment times staggered for reduced potential of contact. We’ve increased our already high standards and frequency of cleaning and disinfecting, added the use of masks, gloves and screens by our colleagues and are providing guests personal disinfectant wipes and hand sanitizer. Of course, we will continue as always to replace linens and sanitize tables, chairs and equipment between each guest. For current spa hours and offerings, please click here.
Meetings & Events
Our Sales & Conference Service and Events teams will collaborate with planners to reimagine special events, meetings and team building options at Canada’s Castle on the Coast. All rooms are set up with proper physical distancing protocols, food & beverage options will be offered in individual servings or attendants will assist to minimize contact. Hand sanitizer stations will be featured in key areas and colleagues servicing events will wear masks. Heightened cleanliness standards will be enforced, as our team will disinfect all touchpoints between events. Plan your event with us.
Our dedicated housekeeping team has gone through hands-on extensive training focused on the disinfection of all guest room touchpoints. Additional amenities, including mini bar items, pens & stationery, and alarm clock, are available upon request by calling Royal Service. Each item is thoroughly disinfected in betwee each use. As an additional precautionary measure, the soft goods from your room (pillows, duvet, etc.) were rested for a minimum of 48 hours prior to donning fresh linens for your arrival. Housekeeping service will be performed while you are out of your room each day of your stay, unless guests have a Do Not Disturb sign on the door.
Colleague Training & Safety
Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues will participate in mandatory health screenings which include temperature checks upon entrance to the resort. It’s important to us that both our guests and our colleagues are safe and well.
POOL & HEALTH CLUB
We invite guests to enjoy our indoor swimming pool and fitness facility while physical distancing protocols. We have repositioned the placement of chairs and revised occupancy limits. Our belldesk team issues keys to access the pool and fitness centre to monitor volume and we communicate all protocols through proper signage.