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STAY SAFE & WELL
Covid Safety Logo
Covid Safety Logo

PROTOCOLS TO KEEP YOU SAFE

WELCOMING, SAFEGUARDING AND TAKING CARE OF OTHERS IS AT THE VERY HEART OF WHAT WE DO AND WHO WE ARE

Effective April 8, 2022, proof of vaccination will no longer be required to access facilities at the hotel. Please read our COVID-19 Travel FAQs Prior to traveling, we recommend reviewing information provided on the BC Government website.

We are thrilled to welcome back our community, friends and family to Canada’s Castle on the Coast and continue to deliver impeccable service, delectable culinary experiences, and the attention to detail our guests have come to know, trust and expect of Fairmont Empress. Our top priority remains the safety, care and wellbeing of our guests and colleagues. As we navigate through this unprecedented moment in our history, we remain deeply committed to the wellbeing of our Fairmont Empress family.

To learn more about how we are keeping you safe and well, visit ALLSafeandWell.com.


fairmont empress lobby all stay safe and well accor

PUBLIC SPACES

We have increased the frequency of cleaning and disinfecting with EPA-registered chemicals, proven effective in preventing the transmission of COVID-19, with special attention given to high-touch points.

Couple enjoying a meal on the Veranda

DINING

We’ll curate a safe, exceptional dining
experience you can enjoy with confidence. We’ve increased the frequency of cleaning and disinfecting, We have also introduced new service processes to reduce contact with food and service equipment. We are committed to provide you with a dining experience you can enjoy with confidence. For current dining venue hours and offerings, please click here.

willow stream spa | all stay safe and well

SPA

Our spa offerings have been modified to allow for social distancing between guests, with appointment times staggered for reduced potential of contact. We’ve increased our already high standards and frequency of cleaning and disinfecting, added the use of masks, gloves and screens by our colleagues and are providing guests with hand sanitizer. Of course, we will continue as always to replace linens and sanitize tables, chairs and equipment between each guest. For current spa hours and offerings, please click here.

meeting space fairmont empress safety protocols

Meetings & Events

Our Sales & Conference Service and Events teams will collaborate with planners to reimagine special events, meetings and team building options at Canada’s Castle on the Coast. Hand sanitizer stations will be featured in key areas and colleagues servicing events will wear masks. Heightened cleanliness standards will be enforced, as our team will disinfect all touchpoints between events. Plan your event with us.

fairmont empress guestroom bathroom

GUESTROOMS

Our dedicated housekeeping team has gone through hands-on extensive training focused on the disinfection of all guest room touchpoints. Housekeeping service will be performed while you are out of your room each day of your stay, unless guests have a Do Not Disturb sign on the door.

fairmont empress employee training covid safety protocols cleanliness

Colleague Training & Safety

Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, and follow all safety protocols for their particular responsibilities and guest interactions. It’s important to us that both our guests and our colleagues are safe and well.

Resources

British Columbia Department of Health 
https://www2.gov.bc.ca/

BC Center for Disease Control (BCCDC)

 https://www.bccdc.ca/ 

World Health Organization 

https://www.who.int/

BC Government Updates
Travel Updates

Canadian Border Info
Canadian Border Services Agency website 

Father and daughter enjoying the pool

POOL & HEALTH CLUB

We invite guests to enjoy our indoor swimming pool and fitness facility while following physical distancing protocols. We have repositioned the placement of chairs and will be communicating all protocols through proper signage.

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